Privacy Policy

1. Introduction

ICoaches Ltd („the Company”) is committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws. This policy outlines how we collect, use, and protect your personal information.

2. Data We Collect

We may collect and process the following personal information:

1. Contact Details: Name, email address, phone number, and address.
2. Booking Information: Details related to coach hire services, such as travel dates, routes, group size, and preferences.
3. Payment Data: Billing details and payment confirmations (processed securely through trusted third-party providers).
4. Communication Records: Information from inquiries, complaints, or surveys.
5. Technical Data: IP address, browser type, and usage data collected through cookies.

3. How We Use Your Information

We use your data to:

1. Provide Services: Manage bookings and deliver the services requested.
2. Customer Support: Respond to inquiries and provide assistance.
3. Marketing (with Consent): Notify you about offers or services we believe may interest you.
4. Legal Compliance: Fulfil legal and regulatory obligations.
5. Website Improvement: Enhance the functionality and performance of our website.

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

1. Contractual Necessity: To provide services or products you have requested.
2. Consent: For marketing communications (where applicable).
3. Legitimate Interests: To improve our services and ensure secure operations.
4. Legal Obligations: To comply with applicable laws and regulations.

5. Sharing Your Data

We may share your personal data in the following situations:

1. Service Providers: With trusted third parties who assist us in delivering services, such as payment processors, professional advisers and auditors, our insurers and insurance brokers, IT support, and suppliers whom we outsource certain support services such as word processing, translation, photocopying, and document review.
2. Legal Requirements: If required by law, court order, or regulatory authority.
3. Business Transfers: In the event of a merger, sale, or acquisition.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Personal Information About Other Individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• Give consent on his/her behalf to the processing of his/her data;
• Receive on his/her behalf any data protection notices;
• Give consent to any transfer of his/her data.

7. Children

ICoaches only books services with individuals and representatives who are over the age of 18. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 18.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

• Booking information: Retained for six years to meet tax and legal obligations.
• Marketing data: Retained until you opt out.

9. Your Rights

Under the UK GDPR, you have the following rights regarding your data:

1. Access: Obtain a copy of the personal data we hold about you.
2. Rectification: Correct inaccuracies in your data.
3. Erasure: Request deletion of your data, subject to legal requirements.
4. Restriction: Limit the processing of your data in specific circumstances.
5. Data Portability: Receive your data in a structured format for transfer to another organisation.
6. Objection: Object to processing based on legitimate interests or direct marketing.

To exercise your rights, please contact us using the details below.

10. Cookies and Tracking

Our website uses cookies to:

• Improve functionality and performance.
• Understand user preferences and behaviours.
• Provide a personalised experience.

For detailed information, please refer to our Cookie Policy. You can manage or disable cookies through your browser settings.

11. Data Security

We implement robust technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction consistent with applicable data protection laws.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing your data.

13. Complaints

If you believe your data protection rights have been violated, contact us directly.

14. Contact Us

For any questions, concerns, or to exercise your rights, please contact us: info@icoaches.co.uk

This Privacy Policy was last updated on 27.12.2024.